FAQ

It should be noted that in the context of the business necessary data through a computer system are processed and stored. These inventory data are used only for settlement of the contract between the Glory Profit International Limited and the customer.

 

All customer data is stored in compliance with the applicable laws of the Glory Profit International Limited, processed and removed in accordance with statutory deadlines. The customer has a right to free information, correction, blocking and deletion of stored data.

 

Information Collection and Use

 

Personal Information

 

"Personal Information" means information that can identify you as a specific individual, such as your name, address, phone number, e-mail address, or other contact information, whether at work or at home.

 

On all Company websites that collect Personal Information, we specifically describe what information is required in order to provide you with the product, service, or feature you have requested.

 

We collect Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order to us, when you visit our websites or the websites of certain of the Company's partners, and when you enter promotions and sweepstakes.

 

Registration

 

You should complete the on-line registration form which requires you to create a username and password When you register with us on this site. During registration, you are also required to provide Personal Information, which may include name, billing address, shipping address, telephone number, e-mail address, credit card number, and credit card expiration date. We use this information so that we may contact you about the services and products on the site(s) in which you have expressed interest or requested and to facilitate the completion of an order.

 

Other Information Collected

 

Some information such as the Cookies and computer information would be collected automatically every time you visit the Company’s websites. In addition, information may be collected from other independent, third-party sources. We also collect information about which pages you visit within this site. This site visitation data is identified only by a unique URL.

 

Cookies

 

The Company uses both session ID cookies and persistent cookies as part of its interaction with your browser. A cookie is an alphanumeric identifier (a file) that the Company's websites transfer to your computer's hard drive through a web browser to enable its systems to recognize your browser for record-keeping purposes. A session ID cookie expires when you close your browser, while a persistent cookie remains on your hard drive for an extended period of time.

 

We use session ID cookies to make it easier for you to navigate our web sites. We use persistent cookies to identify and track which sections of its web site you most often visit. We also use persistent cookies in areas of its web site where you must register, and where you are able to customize the information you see, so that you don't have to enter your preferences more than once.

 

By configuring the options in your browser, you may control how cookies are processed by your system. However, if you decline the use of cookies you may not be able to use certain features on this site and you may be required to reenter the information required to complete an order during new or interrupted browser sessions.

 

Some of the Company's business partners (e.g., advertisers) use cookies on the site. We have no access to or control over these cookies (see "Third Party Advertising" and "Third Party Cookies" below). Accordingly, this Privacy Policy covers the use of cookies by the Company only and does not cover the use of cookies by any advertisers.

 

Log Files

 

As is true of most web sites, the Company gathers certain information automatically and stores it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet services provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. The Company uses this information to analyze trends, to screen for fraud, to administer the Company's sites, to track users' movements around the web sites and to gather demographic information about the Company's user base as a whole.

 

Use of Information

 

Verification, Billing, and Order Status

 

The Company collects Personal Information to verify the accuracy of your name, billing address, shipping address, credit card number, and credit card expiration date provided, to screen for fraud, to bill you for products and services purchased and to pay you for products and services sold. The Company uses your e-mail address(es) to contact you regarding the status of your order when necessary and to send you a Receipt Purchase/Sale Confirmation and Order Shipping Notification.

 

Service-related Announcements

 

The company may, but is not obligated to, send you strictly service-related announcements on rare occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we might send you an email.

 

Generally, you may not opt-out of these communications since they are not promotional in nature. If you do not wish to receive them, you may have the option to deactivate your account.

 

Research

 

We also collect information for research purposes and to provide anonymous reporting for internal and external clients. The Company uses the information collected for its own internal marketing and demographic studies to improve customer service and product offerings.

 

Customer Service

 

According to your inquiries, we will communicate with you to provide the products and services you request. We will communicate with you by e-mail, live chat or telephone, in accordance with your wishes.

 

Preferences

 

The Company stores information that it collects through cookies, log files, and third party sources to create a profile of your preferences, in order to improve the content of the Company's web site for you.

 

Information Sharing and Disclosure

 

The Company does not sell or rent any of the information collected to third parties for any purposes, but it shares information with third parties as described below.

 

Service Providers

 

The Company discloses the information collected to external service providers necessary to facilitate the following outsourced operations: address verification, credit card processing, fraud screening and order shipping.

 

Compliance with Legal Authorities

 

As required by law, and to enforce customers or the Company's legal rights, and to comply with local, state, federal and international law, the Company may disclose information to law enforcement agencies.

 

Storage and Security of Personal Information Storage

 

The Company stores the information it collects on computers located in a controlled, secure facility protected from physical or electronic unauthorized access, use, or disclosure.

 

Security

 

The privacy and integrity of the information it collects by employing good administrative protocols, technical safeguards, and physical security controls would be protected. By doing this, they would be able to limit access, detect and prevent the unauthorized access, improper disclosure, alteration, or destruction of the information under its control. The Company transmits the information used by its external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as by using Secure Sockets Layer (SSL) software, which encrypts the information you input.

 

Although the Company follows the procedures set forth above to protect the Personal Information submitted to the Company, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while the Company strives to use commercially acceptable means to protect your Personal Information, the Company cannot guarantee its absolute security.

 

If you have any questions about the Company's security on its web sites, please feel free to send us an e-mail at [email protected]

 

International Transfer

 

Personal Information collected by the Company may be stored and processed in the United States or any other country in which the Company or its affiliates, subsidiaries or agents maintain facilities, and by using the Company's web sites, you consent to any such transfer of Personal Information outside of your country.

 

Children

 

The Company's sites are not intended for or directed to persons under the age of 13. The Company does not buy or sell products or services from or to children. Any person who provides their information to the Company through the Company's web sites represents to the Company that they are 13 years of age or older.

 

 

 

OPT OUT/CORRECTIONS
Orders placed (or emails sent) between 11:00pm and 2:00am (GMT) will be delivered (or checked) after 3:30am (GMT).

 

Verification (System Verification)

 

If your name and email registered are not in coincidence with PayPal account information, you will get a verification email from our system and be requested to answer it from your PayPal email used.

 

If the Billing Address of PayPal account is different from the Buy IP, you will get a verification email from our system and be requested to advise why.

 

 

 

ID Verification

 

Sometimes your order(s) is (are) blocked in the system due to following reasons, an ID Verification will be needed.

 

1. Abnormal purchases. (For example: big order or multiple orders one time)

 

2. High rate of PayPal chargeback in your country.

 

3. Your PayPal account has not been approved by PayPal or changing PayPal account time to time.

 

If you have any question about the verification, please go below for more details: http://www.gamesdeal.com    

 

 

 

Time for Delivery (E.T.A.)

 

Generally the key will be sent to your email address within 15-30 minutes once we get your final payment if order is alright here. (Sometimes, you will find it in the Spam folder.)

 

So an absolutely correct email address without typing error is strongly recommended.

 

 

 

Paid, but don’t get the key

 

First, please check if the item you purchased is a pre-sale. If not, please check your email inbox and spam folder.

 

If you still couldn’t find it, please forward a mail to [email protected], including your order number, payment method used as well as Transaction ID of a successful payment.

 

We will help to check the payment first.

 

 

 

Unpaid, but get the Order Information letter

 

The confirmation letter only shows that the order is made successfully, no money is taken.

 

If you haven't paid for the order, you can ignore it as unpaid order is not real here.

 

 

 

Refund Before the Delivery

 

If you realize that you bought the wrong key after the payment is done,

Contact us ASAP to cancel it.

 

 

If it is still undelivered here after checking, we can cancel your order immediately and refund you within 48 working hours. Money will be back to your PayPal account.

 

 

 

Refund After the Delivery

 

If delivery is done already, refund is not recommended normally.

 

If it is reasonable to issue a refund, we will try to solve it in a right way.

 

Please DO NOT use that key. As we had sent you the key, you have to wait for some time to be refunded. Because we have to get that key back first and resell it to another client.

 

If it is okay for him /her to activate the key, we will refund you within 48 working hours from that time.

 

 

 

Key Invalid

 

First, make sure you are activating the key at the right place for the game.

 

If it is the right place, please check whether there are typing errors existed.

 

If it is the right key, please check the item itself to see whether a default game is needed.

 

If all steps are alright, please send us screenshots (both when you entered the key and after code-entering) which can show the error message.

 

According to your screenshots, we can check the problem for you.

 

Generally our codes are all valid. However,sometimes typing errors may exist.

 

We will do our best to solve the problem for you.

 

 

 

Key has been used already

 

First, please send us screenshots (both when you entered the key and after code-entering) which can show the error message.

 

Then please contact the game official to check when it was used exactly.

 

Send us the screenshots of your communication record or email. We will see whether it was used before delivery or not.

 

If the key was used before our delivery, we will send you a replacement.

 

 

 

G - Guaranteed     H - High quality   S - Sound Service